RETURNS

PLEASE NOTE: ALL SALE ITEM PURCHASES ARE FINAL. WE DO NOT OFFER REFUNDS OR EXCHANGES ON SALE ITEMS!

We want you to be completely satisfied with your purchase! If you are unhappy for any reason, we will gladly accept returns of an unworn item (no obvious wear) postmarked within 15 days of purchase for a full refund (excluding shipping). Items should be in original packaging and condition, including tags. Customers will be responsible for shipping and handling charges to return the item. If the package does not reach us, we will be unable to fulfill your refund, so please insure items.Please do not send your purchase back to the manufacturer.  

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-7 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet:

  • Check your bank account before contacting us via email. 
  • Contact your credit card company or bank, it may take some time before your refund is officially posted

If you’ve done all of this and you still have not received your refund yet, please contact us at shopwildjay@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shopwildjay@gmail.com and send your item(s) to: 25 N Front St - Shop #3, Yakima WA 98901


Shipping

To return your product, mail to: 25 N Front St - Shop #3, Yakima WA 98901

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.